1. How long should The Ice Pod™ stay in the freezer?
We recommend freezing The Ice Pod™ for at least 4 hours before use.
2. When should I use The Ice Pod™ in my skincare routine?
We recommend using The Ice Pod™ at the start of your skincare routine. After cleansing, and before applying serums, creams or makeup.
3. Is The Ice Pod™ safe for a sensitive skin?
Yes, The Ice Pod™ is also suitable for sensitive skin. However, ife you have Rosacea, we advise against using it, as the strong temperature contrast may worsen symptoms.
4. How often can I use The Ice Pod™?
As often as you like! Most people use it once or twice a day, in the morning and evening.
5. How do I clean The Ice Pod™?
After about 3 uses, let The Ice Pod™ melt, rinse with lukewarm water, and dry thoroughly. Then you can refill and freeze it again.
6. What makes The Ice Pod™ different from ice cubes?
Ice cubes melt quickly, are messy to hold, and leave your fingers wet and freezing. The Ice Pod™ is designed to glide comfortably without dripping - hygienic, reusable, and far easier to use.
7. When will my order be delivered?
Orders placed on weekdays before 4 PM are shipped the same day. You'll receive a tracking link as soon as your order is on its way!
8. Can I return my order?
Yes, you can return your order within 14 days - as long as it's unused and in its original packaging. For more details, please check our return policy or contact us if you have further questions.
